Privacy Policy

Last updated: September 14, 2025

1. Introduction

This Privacy Policy explains how Vouqi.com collects, uses, stores and protects your personal information when you visit our website, place an order or otherwise interact with our services.
All processing takes place in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (“GDPR”), supplementary Swedish data protection legislation and guidance from the Swedish Data Protection Authority (IMY).

By using our website, you confirm that you have read this policy and understand how your personal data is processed.

2. Data controller and contact

The data controller is Vouqi.
Contact: info@vouqi.com

Any questions regarding privacy, security or requests to exercise your rights can be sent to this address.

3. What information we collect

Depending on how you use our website, we may collect the following information:

  • Contact information: name, address, telephone number, email.

  • Payment information: payment method, transaction details (never fully stored by us but handled via certified payment providers).

  • Order and delivery information: ordered products, delivery address, return matters.

  • Account information: username, password (encrypted).

  • Technical information: IP address, device and browser data, cookies.

  • Communication: messages via email, forms or customer support.

4. Purposes of the processing

We use your information to:

  • Manage orders, deliveries, returns and customer service.

  • Provide and improve our website and user experience.

  • Send order confirmations, delivery notifications, and customer information.

  • Fulfill legal obligations, such as the Accounting Act.

  • For marketing purposes (only after consent).

  • Protect our systems against fraud and abuse.

5. Legal basis

We process personal data based on:

  • Agreement (when you make a purchase).

  • Legal obligation (e.g. accounting requirements).

  • Consent (e.g. newsletters, targeted marketing).

  • Legitimate interest (to improve our services and prevent abuse).

6. Data sharing

We only share personal data when necessary:

  • With service providers (payment, logistics, IT operations).

  • With authorized partners for marketing (only after consent).

  • In case of legal requirements, government requests or legal processes.

Data is never transferred without appropriate safeguards, such as encryption or standard contractual clauses.

7. Storage times

  • Orders and accounting information: at least 7 years according to Swedish law.

  • Contact information: up to 12 months after customer contact has ended.

  • Marketing data: until you withdraw your consent.

8. Data security

Vouqi takes strong technical and organizational measures to protect personal data:

  • Encryption of sensitive data.

  • Firewalls and continuous security monitoring.

  • Limited access to authorized personnel.

  • Password management and multi-factor authentication.

We regularly update and test our systems to prevent unauthorized access, data leaks or loss.

9. Your rights

According to GDPR, you have the right to:

  • Get access to the data we process about you.

  • Request correction of incorrect information.

  • Request deletion (with certain statutory exceptions).

  • Request restriction of processing.

  • Object to certain processing, such as marketing.

  • Request data portability.

  • Withdraw consent at any time.

You can also file a complaint with the Swedish Data Protection Authority (IMY) .

10. Cookies

Vouqi.com uses cookies to improve functionality, analyze traffic, and offer customized campaigns. You can choose to accept or reject cookies via our cookie banner. See separate cookie policy for more information.

11. Children's privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data about children. If you, as a guardian, suspect that we have processed children's data, please contact us to have it deleted.

12. Changes to the policy

We may update this policy as necessary, e.g. to comply with new legislation. The last update date is at the top. Major changes will be announced on our website.

13. Mandatory law

If any part of this policy conflicts with mandatory law, that law will apply instead. The remaining parts will not be affected. Disputes will be resolved according to Swedish law in a Swedish court.